This Policy defines the terms for shipping, cancellation of the Products ordered through Store and refund of the price paid for the products ordered. The terms and conditions mentioned under the Terms of Use published at shall be read along with this policy.

Shipping of Products:
Upon successful receipt of order from the User, We deliver your order as soon as possible through a third party courier service provider or any other mode of delivery of the products as deems fit by the Company. All other orders will be shipped as per the details of delivery mentioned against each of the product displayed at Store. After shipment of the Product, the tracking details of the product shall be displayed in the order page or shall be shared with the
user by way of SMS or Email and estimated time for delivery of the product shall be informed to the Users.
The product shall be shipped with proper packaging including the invoice details and delivery address as provided by the User at the time of order of the product.
There is no online mechanism to track your orders currently. We normally deliver within the committed timelines. In case of any delays or enquiry on your order status, you can call us on 080-41248213or write to us at [email protected].

Cancellation and Refund:
Once Services are ordered at Store and Products are shipped, request for cancellations or replacement of orders shall not be entertained. Company may refund or replace only in case of faulty and damaged Products.

  • Company may provides refund only in case of Damaged or Faulty Product(s)
  • Wrong Product(s) delivered which are not as per your order

Cancellation of order before dispatch Faulty or damaged Products must be returned within 14 days from the date of dispatch but with a prior intimation of such via email to [email protected] and only after Snooker
Alley’s accepts the user’s request for return.

The refund will be processed for the cancelled order only through the same mode of payment i.e. payment to same account which you used during the transaction. For Credit card/Debit card mode of payment, refund processing time as per bank’s standard time frame which is approximately 8-10 business days. For COD/cheque/DD mode of payment, refund processing time is 15-20 working days. Cheque will be made as per Billing Name provided. For non delivered items, refund will be processed only on confirmation that the product was not
delivered to you and you choose to take a refund and are not interested in any other product.

The refund shall be processed with cancellation charges for all orders placed.
Postage charges for return of products will not be refunded.